Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. If the item is damaged or defective upon arrival, please contact us immediately at [email protected]. Returns must be initiated within 30 days of receiving your order. Items returned after this period may not be accepted.
How to Initiate a Return
To initiate a return, you must send an email to [email protected] with your order number and a brief description of the reason for the return. We will respond with instructions on how to proceed. Please do not send your item back without first obtaining authorization from us, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to personalized or custom-made garlands. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items upon request.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.